This English translation is provided for convenience. In case of any discrepancy, the original at cordsignage.com/uvjeti prevails.

Cord Signage — Terms of Use

Effective date: June 29, 2026 Last updated: June 29, 2026

1. Who We Are and What These Terms Cover

These Terms of Use ("Terms") govern your access to and use of the Cord Signage digital signage platform, including the web application, the player software, the device pairing service, the related application programming interfaces (APIs), and the associated websites and services (collectively, the "Service").

The Service is provided by CORD, registered as a sole proprietorship (obrt) in Bosnia and Herzegovina, JIB: 4329083140000, contact email: [email protected] ("CORD", "we", "us", or "our").

By creating a user account, clicking "I accept," or otherwise accessing or using the Service, you agree to be bound by these Terms. If you accept these Terms on behalf of a legal entity, you represent that you have the authority to bind that entity; in that case, the terms "you" and "User" refer to that legal entity.

If you do not agree to these Terms, you may not use the Service.

2. Definitions

• Account — the registered user account through which you access the Service.
• Content — all media, files, text, images, video, designs, layouts, scenes, playlists, display schedules, and other material that you or your users upload, create in the Service, or display through the Service.
• Screen — a logical display configured in the Service to which Content is published. Each physical or virtual display paired with your Account counts as one Screen.
• Player / Device — a software or hardware endpoint that connects to the Service using a pairing code and displays your Content on a physical screen.
• Plan — the subscription tier you select (Free, Pro, or Enterprise), as described in Section 7.
• Screen-Day — one Screen connected to the Service and capable of receiving Content during any part of one calendar day. Screen-Days are the unit of measurement for usage-based billing.
• Billing Period — a calendar month, unless otherwise agreed in writing.

3. The Service

Cord Signage is a cloud-based digital signage platform that allows you to:

• upload and manage media (such as images and video) in cloud storage;
• create designs, scenes, and layouts using the in-browser Studio editor;
• organize media into playlists and assign them to display schedules;
• pair devices with a screen using a one-time pairing code; and
• publish and remotely manage the Content displayed on those screens.

We may add, change, or remove features of the Service from time to time. During a paid Billing Period, we will not materially reduce the core functionality of a paid Plan without reasonable prior notice and, where required, a proportionate refund of amounts already paid for the removed functionality.

4. Eligibility and Registration

To use the Service, you must be at least 18 years old and capable of entering into a binding contract. The Service is intended for business and professional use.

When registering, you agree to provide accurate, current, and complete information and to keep it up to date. We may refuse, suspend, or terminate any Account at our reasonable discretion, including where the registration information is found to be inaccurate or misleading.

5. Your Account and Security

You are responsible for all activity that occurs under your Account. You must:

• keep your login credentials confidential and not share them;
• use a strong, unique password and, where available, enable two-factor authentication (TOTP or a security key / passkey); and
• notify us without delay at [email protected] if you suspect unauthorized use of your Account.

We are not liable for losses arising from unauthorized use of your Account resulting from your failure to safeguard your login credentials. You are responsible for the acts and omissions of all users you invite to your Account.

6. Connecting Screens and Devices

Screens are connected by entering a pairing code, generated in the Service, into the Player on your display device. You are responsible for the devices, network connectivity, and on-site hardware used to run the Player. We do not supply, and make no warranties regarding, any third-party hardware.

A Screen continues to count toward your Plan limits and toward usage-based billing (see Section 7) for as long as it is paired with your Account, regardless of whether it is actively displaying Content, until you remove it in the Service.

7. Plans, Pricing, and Usage-Based Billing

7.1 Plans

The Service is offered through the following Plans. Current limits and prices are displayed in the Service at registration and on our pricing page, which form an integral part of these Terms.

• Free — intended for trial and light use. Limited to one (1) Screen, one (1) user, and limited media storage space. Content displayed on the Free plan carries a Cord Signage watermark.
• Pro — for production use. Price: 10 KM (BAM) per Screen per month, subject to the Screen and storage limits displayed at registration. No watermark.
• Enterprise — for larger deployments and resellers. Pricing, limits, and terms are agreed individually by written offer. Where an Enterprise document/agreement has been signed, that document takes precedence over these Terms to the extent of any inconsistency.

7.2 How Pro Is Measured and Billed

The Pro plan is billed monthly in arrears based on usage (Screen-Days), not as a flat fee. For each Billing Period, we total the number of Screen-Days your Account used in that period and charge:

(total Screen-Days in the period) × (monthly price per Screen) ÷ (number of days in the period).

This means you pay only for the Screens you actually had connected, prorated by day. Measurement is at the day level. Your first Billing Period is prorated from the day you upgrade to the Pro plan.

Invoices are issued on the 1st of each month for the previous month and are automatically charged to your stored payment method.

7.3 Tax (VAT)

CORD is registered as a sole proprietorship (obrt) and as such is not part of the VAT system. Accordingly, no VAT is charged on the prices. Each invoice contains this note. If this legal status changes in the future, any applicable tax will be itemized separately on the invoice in accordance with the regulations in force.

7.4 Price Changes

We may change Plan prices and limits with at least 30 days' prior notice by email and/or in-app notification. Changes take effect from the start of the next Billing Period following the expiry of the notice period. If you do not accept a price increase, you may downgrade to a lower plan or cancel the service before the change takes effect; continued use after the effective date constitutes acceptance.

8. Payment, Payment Method, and Processing

8.1 Payment Processor

Card payments are processed by Bankart (payment gateway) and its associated banking/acquiring partners. By providing a payment card, you authorize us, through Bankart, to store a secure token representing your card and to automatically charge that card for recurring usage-based fees as they fall due (a merchant-initiated transaction — MIT). We do not store your full card number; card data is held by the payment processor in accordance with the applicable card scheme security standards (PCI-DSS).

8.2 Authorization and Recurring Charges

When adding a card, you complete a one-time authorization (including strong customer authentication — 3-D Secure) on the processor's secure page. Thereafter, you authorize recurring automatic charges for each month's usage without any further action on your part, until you cancel or remove the payment method. While on a paid Plan, you are responsible for keeping a valid, chargeable payment method on your Account.

8.3 Failed Payments, Reminders, and Lockout

If an automatic charge fails, the following applies:

• Days 0–2: we retry the charge up to three times, at intervals of approximately 24 hours.
• Days 3–9 (grace period): if payment is still outstanding, the subscription is marked as past due. The Service continues to operate, but we will send you emails and display in-app reminders to update your payment method.
• Day 10: if the amount remains unpaid, the Service is locked — connected Players stop receiving Content updates — until the outstanding debt is settled.

We may charge statutory default interest on late payments and recover reasonable collection costs in accordance with the regulations of Bosnia and Herzegovina.

8.4 Invoices

Invoices are available electronically in the Service. They are issued in convertible marks (KM / BAM) and contain the VAT status note referred to in Section 7.3.

9. Term, Cancellation, Downgrade, and Termination

9.1 Term

These Terms apply for as long as you have an Account. Paid Plans renew automatically each Billing Period until canceled.

9.2 Cancellation and Downgrade

You may cancel a paid Plan or downgrade at any time from your billing settings. Because Pro is billed in arrears for actual usage, cancellation stops further accrual of Screen-Days; you remain responsible for Screen-Days already used up to the effective date of cancellation, which will be invoiced in the regular cycle. To downgrade from Pro to the Free plan, you must first reduce the number of Screens to within the Free plan limit (one Screen). If you remove your payment method while on the Pro plan with more Screens than the Free plan allows, the Service may be locked (see Section 8.3) until you reduce the number of Screens.

9.3 Termination or Suspension by Us

We may suspend or terminate your Account, in whole or in part, if:

• you materially breach these Terms (including the Acceptable Use Rules in Section 11) and, where the breach is capable of remedy, fail to remedy it within a reasonable period after notice;
• payment is overdue beyond the grace period;
• we are required to do so by law or by a competent authority; or
• your use poses a security, legal, or reputational risk to us, the Service, or third parties.

Where feasible and lawful, we will notify you before suspension. We may suspend immediately and without notice where necessary to protect the Service, other users, or compliance with the law.

9.4 Consequences of Termination

Upon termination, your right to use the Service ends. We may delete your Content and Account data after a reasonable retention period. Before termination takes effect, export any Content you wish to keep. Provisions that by their nature should survive termination (including Sections 8, 10, 12, 13, 14, 15, 16, 18, and 19) remain in effect after termination.

10. Refunds

Unless mandatory law provides otherwise, fees for Screen-Days already used are non-refundable, because the Pro plan charges only for usage already provided. We do not issue refunds for periods during which the Service was available but unused. Nothing in this Section limits any non-waivable statutory consumer rights.

11. Your Content and Acceptable Use

11.1 Ownership of Your Content

As between you and us, you retain all rights to your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, adapt (for technical/format purposes), cache, and display your Content solely to operate and provide the Service to you (including delivery to your paired Players). This license ends when you delete the Content or close your Account, subject to reasonable backup retention periods and any legal retention obligations.

11.2 Your Responsibility for Content and Display Rights

Cord Signage is a tool for publishing Content on screens you control, often in public or semi-public spaces. You are solely responsible for having all necessary rights, licenses, consents, and permissions for the Content you display and for the act of displaying it publicly, including:

• copyright and related rights in images, video, fonts, and music or audio (including public performance/broadcast licenses from collective rights management organizations, where applicable);
• trademark rights and rights of personality / rights to one's own likeness;
• consents required under personal data protection regulations for any personal data displayed; and
• compliance with advertising regulations and sector-specific rules (e.g., gambling, alcohol, tobacco, financial promotions) applicable to what you display and where you display it.

11.3 Acceptable Use Rules

You may not use the Service to upload, store, display, or transmit Content, or otherwise act in a manner, that:

• is unlawful, defamatory, obscene, hateful, harassing, or incites violence or discrimination;
• infringes the intellectual property, privacy, or other rights of any third party;
• contains child sexual abuse material or any other unlawful content;
• contains malware or is designed to disrupt, damage, or gain unauthorized access to any system;
• violates applicable laws and regulations, including sanctions and export control regulations;
• attempts to circumvent Plan limits, usage metering, the watermark, or access controls;
• imposes an unreasonable or disproportionate load on our infrastructure, or involves scraping, reverse engineering, or probing of the Service except to the extent expressly permitted by law; or
• resells, sublicenses, or makes the Service available to third parties, except under an Enterprise/reseller arrangement agreed with us in writing.

We may, but are not obligated to, review Content. We may remove or disable access to Content that we reasonably believe violates these Terms or the law, and, where feasible, we will notify you.

12. Our Intellectual Property

The Service, including all software, the player, the Studio editor, the templates we provide, the Cord Signage name and logo, and all related intellectual property, is and remains the property of us or our licensors. Except for the limited right to use the Service under these Terms, no rights are granted to you. You may not copy, modify, distribute, sell, or create derivative works of any part of the Service, except to the extent permitted by mandatory law.

Any feedback or suggestions you provide to us may be used by us without restriction and without any obligation to you.

13. Service Availability, Support, and Maintenance

We strive to keep the Service highly reliable, but unless a separate written service level agreement applies (e.g., under the Enterprise plan), the Service is provided on a commercially reasonable basis and on an "as available" basis. We may perform maintenance and will endeavor to schedule planned maintenance so as to minimize disruption and to give advance notice of significant planned downtime where reasonably feasible.

Support for the Free and Pro plans is provided by email at [email protected] on a reasonable-efforts basis, during normal business hours.

14. Warranties and Disclaimers

To the fullest extent permitted by law, and except as expressly stated in these Terms, the Service is provided "as is" and "as available," and we disclaim all other warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that it will meet your specific requirements. You are responsible for verifying that Content displays correctly on your Screens.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or for intent and gross negligence.

15. Limitation of Liability

To the fullest extent permitted by the laws of Bosnia and Herzegovina:

• We are liable without limitation only for damage caused by our gross negligence or intent, and for damage for which liability cannot be limited by law.
• In all other cases, our total liability arising out of or in connection with the Service and these Terms is limited to the total fees you actually paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, loss of goodwill, business, or data, or for any loss arising from your Content, the display (or non-display) of Content, or third-party hardware, networks, or services, even if we have been advised of the possibility of such damages.

These limitations apply regardless of the legal basis of the claim and reflect the allocation of risk between the parties and the way the Service is priced.

16. Indemnification

You agree to indemnify and hold us harmless from all third-party claims, damages, losses, liabilities, and reasonable costs (including attorneys' fees) arising out of or related to: (a) your Content; (b) your use of the Service in violation of these Terms or applicable regulations; or (c) your infringement of the intellectual property or other rights of any third party. We will notify you of any such claim and allow you to conduct the defense, provided that any settlement imposing obligations on us requires our prior written consent.

17. Personal Data Protection

We process personal data in accordance with the Law on Personal Data Protection of Bosnia and Herzegovina and other applicable regulations. Our processing of personal data is described in our Privacy Policy, which forms an integral part of these Terms.

Where we process personal data on your behalf as part of your Content or your use of the Service (e.g., personal data you choose to display), you are the data controller and we act as a processor. You represent that you have a lawful basis for the processing you instruct us to perform.

18. Confidentiality

Each party may receive non-public information from the other party. The receiving party will use such information solely to perform these Terms and will protect it with at least reasonable care. This does not apply to information that is or becomes public without breach, was already known, was independently developed, or must be disclosed by law.

19. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable notice by email and/or in-app notification before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept a change, your remedy is to stop using and cancel the Service before the change takes effect.

20. General Provisions

• Force majeure. Neither party is liable for non-performance or delay caused by events beyond its reasonable control (including outages of telecommunications, hosting, or payment service providers, natural disasters, war, or acts of public authorities).
• Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.
• Entire agreement. These Terms (together with the Privacy Policy, the pricing page, and any Enterprise document) constitute the entire agreement between the parties and supersede all prior agreements on the same subject matter.
• Severability. If any provision is found to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be replaced by a valid one that comes closest to its intended purpose.
• No waiver. A failure to enforce any provision does not constitute a waiver of it.
• Notices. Legal notices to us must be sent to [email protected]. We may give notices to you by email to your Account address or by in-app notification.
• Language. These Terms are drawn up in the Bosnian language, which governs their interpretation.

21. Governing Law and Jurisdiction

These Terms and all obligations arising out of or in connection with them are governed by the substantive law of Bosnia and Herzegovina, excluding its conflict-of-laws rules.

All disputes arising out of or in connection with these Terms are subject to the jurisdiction of the court in Bosnia and Herzegovina having subject-matter and territorial jurisdiction according to the registered seat of the Service provider (CORD), subject to any mandatory jurisdiction prescribed by law (including, for consumers, any jurisdiction based on the consumer's place of residence).

22. Contact

CORD (sole proprietorship — obrt) JIB: 4329083140000 Email: [email protected]

CORD is registered as a sole proprietorship (obrt) and as such is not part of the VAT system.